Our Impact

Our programs' impact on communities features our people and our capabilities every step of the way.

We'll show you how.

Humanitarian Emergency Relief and Rescue Center (HERRC)

NYC Health + Hospitals, Department of Housing and Preservation Development, NYC Emergency Management

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After–school & Weekend Meals

Department of Youth and Community Development, Various NYC Public Schools

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Home Delivered Meals Program for Older Adults

NYC Aging

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Test and Trace Corps (T2) Program

NYC Health + Hospitals

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GetFoodNYC

Department of Sanitation

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Humanitarian Emergency Relief and Rescue Center (HERRC)

NYC Health + Hospitals, Department of Housing and Preservation Development, NYC Emergency Management

Our involvement with the asylum seeker crisis started from the beginning. As early as October of 2022, NYC Health + Hospitals relied solely on us to create their HERRC food & logistics program from scratch. Since then, we've scaled from managing 1 site with 600 asylum seekers to now servicing tens of thousands across 11 sites. At the program's peak, we serviced asylum seekers across 19 HERRC sites, 15 Housing and Preservation Development locations, and 5 New York City Emergency Management facilities.

Our site residents come from all walks of life. So, our dedication begins well before meal preparation. With menus meticulously designed and reviewed to satisfy all palates and dietary needs, we make sure that we best serve asylum seekers in our care across our extensive network of 10 HERRC sites and 1 NYCEM Respite site.

When mothers at the Row Hotel, our first HERRC site, voiced concerns over the meals for their children. We didn't just listen; we integrated their insights and crafted a tailored children's menu.

Every single day of the year, we prepare and deliver ~49,300 tailored meals on a rotating menu. They are hot, chilled, frozen, halal, plant-based, Latin, Asian, Mediterranean… and however else our clients like. This includes accommodating a singular request for a liquid meal and building 2,000 shelf-stable meal kits for emergency shelter openings within 24 hours.

Our meals are designed and prepared by our culinary team, including our Director of Culinary Operations, R&D Chef, and certified Nutritionist.

Twice a day, our team delivers meals made with love. Each site receives anywhere from 50 to 3,500 meals.

All meals are made with fresh local produce in our halal-certified facility and adherence to Executive Order 8, NYS Food Standards, and NYC Food Standards.

Our NYC-licensed Food Handlers ensure the safe handling of food on-site, monitor critical control points such as arrival and plating times, temperature, and expiration dates. They safeguard food quality during service and oversee leftover collection and facility hygiene.

With an expanded dining capacity at the Watson Hotel, our 3rd HERRC site, we introduced a family-style cafeteria service that is now the gold standard for HERRC sites. We offer unitized meals at some sites, too.

We adopted a 95% consumption rate rule – if we sent 100 meals to a site and more than 5 were left over at the end of the day, we flagged the dish and prepared a replacement. The results: 95%+ satisfaction rates among clients from all over the world, including children!

After-school & Weekend Meals

Department of Youth and Community Development, Various NYC Public Schools

It all started with when we secured a contract with DYCD through a competitive bid process. Since the first day of school in 2023, we've coordinated with DYCD to deliver and serve meals to kids for city-sponsored programs outside of school.

But that was just the start! Our phone started to ring more frequently in January 2024. Schools across NYC had heard whispers and came to us: "We need someone who really gets what kids like to eat to handle after school meal service."

Our partners soon spread the word to hundreds of other schools. We now provide complete food preparation, storage, and delivery services to thousands of students after school and for the Saturday Night Lights Programs. From our facilities in Long Island City and the Bronx, we make trips out to over 280+ public schools and community centers 6 days a week.

How did we go from one phone call to becoming a trusted provider of delicious, nutritious after-school meals for thousands of New York City's children?

We've got all the basics down to make sure the kids we serve stay healthy. Department of Health-licensed facilities? Check. Cold and dry storage? Check. An in-house Sanitarian, Food Safety Manager, Inventory Manager, and Packing and Plating Manager? Check. FDA Food Warehouse Licenses? Of course. USDA License for Food Manufacturing? Yup. Halal-certified facilities? You know it!

Records of all tasks are also kept through incident reports, daily preparation sheets, processing logs, inventory logs, and our inventory management system.

We prepare meals for all cultural and dietary preferences at our headquarters facility in Long Island City. It houses our main offices, cold storage units, dry storage areas, and food preparation and cooking stations, and serves as the home base for our delivery fleet.

We take care of New York City's kids by ensuring they eat well. When we're sourcing ingredients, we buy locally from New York state farms and accept only high-quality items that meet USDA Standards. We use in-season produce, too, so our meals change (literally!) with the season.

Nobody likes a cold burrito or melted ice cream – with our modifiable vehicles, equipped with easily removable hot-holding ovens and refrigerators, our fleet accommodates a variety of meal quantities and types.

It's important to us that we show everyone – including kids – compassion and care. For us, that means personalizing our delivery services the best we can so that students receive their meals in a way that is convenient for them.

Home Delivered Meals Program for Older Adults

NYC Aging

At Kommissary, we strive to honor and uplift our elders, ensuring they age with dignity, health, and peace. We are proud to provide holistic care for older adults through NYC's Aging Home Delivered Meals Program in partnership with Korean Community Services (KCS), the oldest and largest community-based organization assisting immigrant communities in NYC.

For the older adult population of Queens Community District 7, we will design, produce, package, and deliver unitized meals. Reflecting the area's diverse cultural and ethnic populations, we will design and prepare tailored Chinese, Korean, South American, and Mexican cuisines. Our door-to-door delivery service operating 5 days a week, supplemented by multilingual case assistants, focuses on three vital outcomes: improving physical health, enhancing mental well-being, and increasing meaningful social interaction.

In our menu design, we take into account the high prevalence of chronic health conditions such as diabetes among older adults in this area – which contributes to the 8% higher-than-citywide-average mortality rate. Our familiarity with the geographic, cultural, and linguistic diversity of the City's residents molds our program approach.

When planning delivery routes, we prioritize servicing Limited English Proficiency (LEP) individuals with delivery drivers who speak Mandarin, Cantonese, Spanish, and Korean.

We work closely with Case Management Agencies to monitor the acceptance and processing of referrals for the Home Delivered Meals program.

We recognize the importance of going beyond standards to ensure a holistic approach to care. So, we created and are implementing the "case assistant" role – a qualified and culturally competent individual to make deliveries, perform wellness checks, and record client interactions.

Test and Trace Corps (T2) Program

NYC Health + Hospitals

As the city got back on its feet after the worst of the pandemic, we were selected as the sole food vendor among 18 organizations to work alongside NYC H+H. For 211 consecutive days, we prepared and distributed 20,000 meals and testing kits to the doorsteps of quarantined and food-insecure New Yorkers as a part of one of the country's largest COVID-19 contact tracing programs.

We were a young company, but we were steadfast about ensuring that access to proper nutrition did not come at the cost of endangering public health. To this day, our commitment to providing care for the wider community during crisis is evident to the City.

We all love high-quality and culturally authentic meals – perhaps even more so in isolation. For New Yorkers in quarantine, we provided various Standard, Latin, and Asian meals made halal, kosher, and/or plant-based.

We handled all logistics for delivering free testing kits to all 5 boroughs, contributing to the essential first “Test” pillar of the T2 Program.

GetFoodNYC

Department of Sanitation

In the thick of the COVID pandemic, we performed our first act of public service: producing and delivering 7.5 million door-to-door unitized meals to food-insecure New Yorkers. Our kitchen and trucks were fully operational for 568 days straight, throughout COVID lockdowns, snowstorms, hurricanes, and supply chain shocks.

This work forged our expertise in emergency response. We learned to nimbly mobilize resources without compromising quality and to safeguard access to essentials for the most vulnerable. This experience crystallized our mission – to be the City's lifeline when traditional channels falter.

We delivered our 7.5+ million meals to 16,600 unique sites all over NYC weekly.

At the peak of COVID, we produced up to 120,000 meals every day!

Amid an emergency, there's no slowing down. We produced 7,920 meals on day one. Within two weeks, that skyrocketed to over 32,240 meals daily as demand surged – and we delivered every single meal per the City's evolving needs.

With 568 days of service, we are proud to be the largest and longest-running vendor for the GetFoodNYC program.

Our meals spanned 18 different menus, featuring 6 cuisines for breakfast, lunch, and dinner. We also offered 3 meal types and were the only MWBE vendor to do so.